Privacy policy

Privacy Policy

Last updated: 6 August 2026

This Privacy Policy explains how LumeniqLens (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website, we may collect the following information:

Information you provide to us:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Company details (where applicable)

  • Account information if you create a customer account

  • Order details and purchase history

  • Any information you provide when contacting us

Information collected automatically:

When you browse our website, we may collect certain information automatically, including:

  • IP address

  • Browser type and device information

  • Website usage data

  • Pages visited and interactions with our website

  • Referral sources and marketing activity

This information may be collected through analytics tools and similar technologies to help us improve our website and customer experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Providing customer support

  • Managing customer accounts

  • Communicating with you about your orders or enquiries

  • Improving our website, products, and services

  • Understanding customer behaviour and website performance

  • Preventing fraud and maintaining website security

  • Sending marketing communications where you have provided consent

3. Payment Processing

Payments made through our website are processed securely by third-party payment providers, including Shopify Payments and Stripe.

We do not store your full payment card details. Payment information is handled directly by our payment providers in accordance with their own privacy and security policies.

4. Sharing Your Information

We only share your personal information where necessary to provide our services, including with:

  • Payment providers such as Stripe and Shopify Payments

  • Website hosting and ecommerce providers

  • Delivery and fulfilment partners

  • Analytics and marketing providers

  • Professional advisers where required

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and understand how visitors interact with our website.

Analytics information may include:

  • Pages viewed

  • Visitor behaviour

  • Device information

  • Traffic sources

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

6. Customer Accounts

If you create an account with us, we collect and store the information required to manage your account and provide a better shopping experience.

You are responsible for keeping your account login details secure. Please contact us if you believe your account has been accessed without permission.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no online transmission or storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes it was collected, including:

  • Completing orders

  • Meeting legal and accounting requirements

  • Resolving disputes

  • Improving our services

When information is no longer required, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Object to certain uses of your information

  • Withdraw consent for marketing communications

  • Request restriction of processing in certain circumstances

To exercise your rights, contact us using the details below.

10. Marketing Communications

If you choose to subscribe to marketing communications, we may send you updates about:

  • New products

  • Offers

  • Promotions

  • Business solutions

You can unsubscribe at any time by clicking the unsubscribe link in marketing emails or contacting us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

LumeniqLens
Email: [Info@lumeniqlens.com]
Website: Lumeniqlens.com